Introduction

At Rubber-Cal, we value our customers and are committed to protecting your privacy, as well as safeguarding the information we receive and maintain about you. We do not sell, share, or rent this information about you to others. We only share it as expressly allowed by law. Consequently, you do not need to notify us not to share information about you because we have chosen to limit this for you. This Privacy Policy will help you understand what information we collect, how we use it, and the ways we maintain your privacy and the security of personal information about you.

The Rubber-Cal family is made up of several brands, stores, or “affiliates”. As of the date of this Privacy Policy, these companies include, but are not limited to:
Rubber-Cal, Inc.
Ducting.com
FloorMatCompany.com
CoirMat.com
RubberFlooringExperts.com

When we use the term us, we, or our, it refers to each affiliate in the Rubber-Cal family.

The Information Rubber-Cal Collects

Depending upon the type of transaction or relationship you have with us, we may collect the following types of information about you:

  • Demographic or identifying information (name, address, phone number and e-mail address)
  • Transactional information
  • Non-transactional information (responses from surveys, including the Rubber-Cal Survey).

This information is gathered from the following sources:

  • You, in credit applications and other transaction forms
  • Current and previous transactions or experiences with us or our affiliates (purchases, request for quotation)
  • Current and previous transactions or experiences with other third parties
  • Our websites (from transactions, surveys, site navigation, cookies*, image tags**, or other technology used to remember information you enter on our websites or your navigation through our websites)***
  • Other third parties for marketing programs (demographic firms, direct marketing database firms, and inventory listing websites)
  • The following only applies to Website users: If any information we have about you is incorrect, we will gladly correct it. Simply Email us noting the incorrect information and the correction. We reserve the right to verify the correctness of this information. Please note that in the event we amend the Privacy Policy, posting the amended version will serve as notice to you of that change and the policy will note its effective date. The effective date for this Privacy Policy is May 1, 2010.

The Information Rubber-Cal Shares

Rubber-Cal does not sell or share information about you to any other companies.

Necessary Third Parties

Rubber-Cal may share some or all of the information described above with third parties, including our affiliates, when needed to provide products and services you have requested or already have with us. Examples of this include sharing information about you with the payment gateways like Paypal to obtain charges for your purchase.

Third Party Service Providers

Rubber-Cal may share some or all of the information described above with third parties, including our affiliates, who perform services for us or act on our behalf. Examples include companies that send you information on our behalf about products and services, companies that process payments for us, and companies that perform analysis for us.

Unaffiliated Third Parties

Rubber-Cal does not sell, share, or rent the information described above with third parties outside of the Rubber-Cal family unless it is allowed or required by law. For example, we may disclose information about you in connection with a fraud investigation, to comply with a subpoena or other legal process, or in connection with a merger or sale of all or part of our business. In the event of an extraordinary event—such as a bankruptcy—Rubber-Cal may have to share information about you outside of an exception allowed under the law. In such an event, Rubber-Cal will notify you and give you an opportunity to opt out.

The Security and Confidentiality of Information About You

Employees are only authorized to access personal information about you when it is necessary to perform their job duties. Our employees are trained to maintain the privacy and security of personal information about you in compliance with applicable regulations. We also maintain physical, electronic and procedural safeguards to protect personal information about you.

We may change this policy at any time, and will notify you of changes as required by law.

Important Information About Credit Reporting

We may report information about your account to credit bureaus. Late payments, missed payments or other defaults on your account may be reflected in your credit report.

* A “cookie” is a small text file that a website can place on your computer’s hard drive in order to collect information about your activities on the website. Most browsers automatically accept cookies, but you have the option to change your browser to decline them. We use cookies on certain pages of our websites, but these cookies are not used to identify anonymous site visitors. Our cookies enable you to proceed smoothly through our sites and enable us to know whether you’ve visited our sites before to eliminate some steps that are directed to new visitors.

** Image tags work in conjunction with cookies. An image tag, also referred to as a clear GIF or web beacon, is a small image file that may be located on select pages on our websites.

*** At this time, FloorMatCompany (A Rubber-Cal Store) has contracted with Omniture and TruEffect to collect information about how website users navigate our websites. This information will not be disclosed and will be used only to generate anonymous visitor profiles, which do not contain personally identifiable information. The anonymous profiles are used to provide website users content specifically tailored to them. To opt out of Omniture’s collection of information about how you navigate our websites, please go to http://www.omniture.com/en/company/acquisitions/visualsciences/privacy/policy. To opt out of TruEffect’s collection of information about how you navigate our websites, please go to http://www.trueffect.com/privacy.

Rubber-Cal may change what companies we use to collect this type of information at any time. If we do, we will revise this policy to reflect this change and notify you as required by law.

FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of customers’ personal information with third-parties. These businesses are required to accept such requests from customers but are only required to honor one request per calendar year. Businesses have thirty (30) days to respond to each inquiry. Each inquiring customer will receive an explanation of the categories of customer information shared and the names and addresses of the third-party businesses. In limited circumstances, customers’ failure to submit requests in the manner specified will not require a response from the business.

If you are a current Rubber-Cal customer in California, you may request such information from Rubber-Cal by sending an email correspondence noting your name, address, and email address. You must also include a request that Rubber-Cal provide such information to you using the following or similar verbiage. “I request that Rubber-Cal provide its third-party information sharing disclosures required by section 1798.83 of the California Civil Code.” To make such a request, please send an e-mail to info@rubbercal.com or write us:

Rubber-Cal, Inc.
Attn: Privacy Policy
18424 Mt. Langley St
Fountain Valley, CA 92708